Return Policy

At LG Mind & Body, we are committed to your satisfaction. If you are not completely satisfied
with your purchase, we are here to help.
Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange.

Exchange Requirements

The following criteria must be met to qualify for an exchange:

1. Returns

Eligibility: If the product is defective. Product must be in original packaging. Product
must be unused. All returns will be inspected. If the product does not meet the listed
criteria, we reserve the right not to issue an exchange. Perishable goods are completely
exempt from being returned. Your item must be unused, in the same condition that you
received it, and in its original packaging. Returns must be initiated within 30 days of the
purchase date.
 Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Refunds

Contact us: Email Info@lgmindandbody.com to begin your refund process.
 Processing: Once we receive your returned item, we will inspect it and notify you of the
status of your refund. If your return is approved, we will initiate a refund to your original
method of payment.
 Time Frame: Refunds will be processed within three to five business days after
approval. The time it takes for the refund to reflect in your account may vary depending
on your payment provider.

3. Exchanges

 Damaged or Defective Items: We only replace items if they are defective or damaged. If
you need to exchange a damaged or defective item, please contact us with details and
proof of the issue.

4. Shipping

Return Shipping Costs: You will be responsible for paying for your own shipping costs
for returning your item. Shipping costs are non-refundable. If you receive a refund, the
cost of return shipping will be deducted from your refund.

Lost or Stolen Packages:

We are not responsible for lost or stolen packages that are confirmed to be delivered to the address provided during the order process. Upon inquiry,we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.